Hi Loves~♥
Here is my haul and review from Lovelyshoes.net
This post is Photo heavy since I wanted you to get a really good idea of what to expect!
share with you all about the issue I had with the products and what I think of each shoes I got from them. You can also watch the video review for further more detail about them! :)
First off
I wanted to share my haul from lovelyshoes.net since you might see me wearing them in my outfit photos and didnt want to leave you hanging with where they are from and also wanted to share my issue I had with them cause I dont want you to shop with them and be disappointed like how I was so that you know what to expect from them. I mainly wanted to purchase from this store since they carried really petite shoes sizes which I have really hard time finding shoes that are my size. X3
Out of the 4 shoe I purchased 3 came with defects, with that said I was not happy so I have contacted their CS right after I received my package, wanted to also share my experience with their customer service as well at the end of this post after you see all the defects.
UPDATE:
seems like their website are down at the moment so I couldnt link you to each shoes that I have gotten, I will get those links up after their site are back and working! :)
on to the shoes, images from their site along with the model # and shoes names:
photo from their site
Actual shoes:
Photos of the defects include:
charm not as pictured with one side missing a charm, the soles were hanging out and not glued in secure
What I think:
ok so this is the first shoes I saw in the box and was like "oh it looks just like the photos" then I discovered the defects within the shoes after taking off the plastic wrappings. The soles were hanging in the last photo that when I took the photos of the defect right after I got the shoes, then I noticed the buckles were faux buckles that doesnt loop in to the buckles so the ankle band are loose on me and that the charm were different along with the other side's charm missing...other than that this wedge are very comfortable.
GRADE:
C
Photo from their site:
Photos of actual shoes:
This is the only shoes that I didnt not see major issue but that the there is a loose strings hanging out
What I think:
so out of the 4 this one is the one I would consider not defective pair that I could see off. I was happy that is looks just like the stock photo and that I could not see anything wrong with it other than the loose string on the edges. Very high heels so they are sorta hard to walk in but overall it is pretty heels.
GRADE:
B+
photos from their site:
photos of actual shoes:
Defects include:
Bows are made poorly and coming out of shape, both shoes are out of shape and looks like they were squished down at one point and some part of the soles were not glued on well.
What I think:
This one I had high hopes for when I bought its cause its so cute! but then I saw this in person I was super disappointed. The color are off, there is glue everywhere on this shoes makes it looks really dirty, the bows are poorly made and not glued in, most thing I was sad about was that its out of shape and wont say on my feet instead it falls off. The pleather doesnt look smooth cause it looks like it had been squished... other than that this shoes would have been so cute to own.
GRADE:
D
Photos from their site:
Actual shoes:
Defects:
The buckle was not sewn on securely and was about to fall off
what I think:
ok the faux leather material on this boots are really poor quality, it easy scratches and feels really flimsy wore this 3 times and the faux leather looks worn with deep scratches. The boots looks like an exact item like in their stock photo but with different color stitchings, a side from the defect that I had to fix by sewing them back on,, this boots are comfortable and the soles are glues nicely.
GRADE:
D+
ok on to the issue with the customer service:
So right after I got the shoes and saw the defect I took a photos of the shoes and sent them this email:
"I received my order today and I am truly disappointed with my purchase out of 4 pairs that I bought 3 are defective, I took pictures of the defective pairs.
The quality of the 3 pairs are terrible and 2 of the pair are unwearable due to the defects I am very upset about this since I was really excited to buy from your store, I received the items that are poor quality and craftsmanship.
Please take a look at the photos that I have attached in this email for further evidence to the defect of the shoes.
Belt buckle side zipper thick high heel boots Z-XH888 brown: The area where the buckles are sewn are coming apart and the soles are coming apart as well.
Fashion leg strap buckle wedge patent leather shoes Z-SL029 pink: The soles are hanging loose and the charms are not as pictured
Fashion bowknot decorated shoes Z-MNS505 pink: The shoes are out of shape looks squished shoes wont stay on my feet, the soles are lifting, the bow are broken and dirty
Please contact me back with a solution,"
Their response:
"Dear Erika Kimura,
we are really feel sorry.
the item Z-XH888 brown, how about u go to shoes shop to fix it? and we will bear the fix fee? just need to exchange the buckle.
about the item Z-SL029 pink, pls don't use your hand to take the sole, and use the glue to put them back. it's OK. maybe the shoes have produced for longtime so the glue maybe not engouh. pls understand.
about the item Z-MNS505 pink, the bow u can fix it by your hand easily. and the also there was gule problem.
in totoally, we will refund 10usd for those probelm. what's your idea?
any other questions just contact me .
thank you
thank you
Yours' Faithfully
after-sale from Service Team of LOVELYSHOES
After seeing this response I was Really upset that they think that its not a big deal and that I should glue it back and that I took out the soles out!! I was really appalled their statements.
AND THEN they had the nerve to send me this email right after:
"Dear Erika Kimura,
btw, u have wonderful photograph level i think.
any other questions just contact me .
thank you
thank you
Yours' Faithfully
after-sale from Service Team of LOVELYSHOES
are they kidding me.. is this a joke?!?!?
so I emailed then this:
"Are you kidding me??? I did not use my hands to take out the shoe soles it CAME LIKE THAT!!! how dare you accuse me of doing that and telling me to glue it back!? Why do I have to take my time to take my shoe to get it fixed when its defective?!
What do you mean I can glue it back and fix it myself!!! I paid $ 110.71 for this shoes that I spent on your store and that is not cheap!!
I AM NOT GLUEING AND FIXING THE SHOES MYSELF WHEN YOUR STORE SAY YOUR SHOES ARE GOOD QUALITY!!
Your Exchanges and Returns says this:
Only unmendable defective merchandises are subject to exchange within 7 days of delivery. Please email us and returned to us with our ORIGINAL TAG, UNDAMAGED and UN-WORN within 7 days in the SAME CONDITION as it was sent to you. Once we have confirmed with the defective items, we would immediately EXCHANGE non-detective / correct merchandises for you, or CREDIT the payment amount to your account with immediate use. Buyers are
required to bear items returning shipping cost. No claims on used goods."
and then they finally emailed me this:
"Dear Erika Kimura,
sorry for the problems. really not so good for those items this time. we will pay more attion to before we send out thoes in further.
BUT as we thought, the glue prolem cann't be so serious, the sole won't appear like this, sometimes our products are guleless, but won't so seriously.
we will refund these three items shoes price back. but for the shipping fee, we already paid to our shipping company, so how about u accept refund the shoes price only?
any other questions just contact me .
thank you
thank you
Yours' Faithfully
after-sale from Service Team of LOVELYSHOES
so in the end I got a store credit refund that I did not want... I dont want to deal with this sort of CS so I just let that be,, maybe I might use the store credit of $37 to buy another crappy shoes and hope it will be a hit and not a miss?... :sigh:
so please beware when shopping with LOVELYSHOEs.NET... you do get what you paid for since it was a "wholesale" shoes but they should not write in their store that their shoes quality are good cause this is not good but poor.
CUSTOMER SERVICE GRADE:
F
Pros:
*carry petite shoes sizes
*have thousand of shoes to choose from can find really cute selections.
CON:
*shoes smells terrible! toxic smell
*Poor quality shoes, hit or miss with quality
*Terrible customer service
*shipping is really expensive
sorry this post was long,,, =_=;; hope you got a really good idea of the shoe and the store. Thank you for taking your time to read this♥
Have a wonderful weekend loves!
XOXO
eki
